The Black Mountain Public Library is a community gathering place at the heart of downtown Black Mountain. Here, relationships matter. Our staff members don’t just serve patrons; we build authentic connections with the community. We collaborate with numerous local partners, including the Black Mountain Center for the Arts, the Swannanoa Valley Fine Arts League, the Swannanoa and Black Mountain Chamber of Commerce, and the Town of Black Mountain. If you’re looking for a village library setting where you’ll connect with neighbors and contribute to the community, then this might be the right fit for you.
The schedule for this position is:
Tuesday - Saturday 9:00 a.m. - 6:00 p.m. (The operating hours will likely change in 2026, and this position could shift to 10:00 a.m. - 7:00 p.m. on Tuesday and Thursdays.)
This position works every Saturday.
Purpose of the position:
The purpose of this position is to perform a variety of functions for the Buncombe County Library System including staffing customer service desks, office support, clerical work and activities involved in providing public and technical services across multiple library locations.
Minimum Education, Training and/or Experience (required at time of hire): High school diploma or GED, and one (1) year library experience or two (2) years in an office setting requiring forward facing customer service duties; or equivalent combination of education and experience.
Physical Requirements: The work is primarily light work requiring exerting up to 30 pounds of force occasionally and/or up to 10 pounds of force to move objects. Additionally, the following physical abilities are required: crouching, feeling, fingering, grasping, handling, hearing, kneeling, lifting, mental acuity, pulling, pushing, reaching, repetitive motion, speaking, standing, stooping, talking, visual acuity, and walking. This is a customer/public facing position.
Essential Functions of the position:
- Perform a variety of clerical tasks to include but not limited to: Answering phones, responding to routine information requests, assisting patrons in completion of forms, assisting with maintenance of records and other related documents, typing various forms and memos, and filing; Perform cash register transactions for library fines and fees and reconcile cash register receipts with end-of-day proceeds.
- Assist in providing patrons with instruction in the use of various library tools and reference resources, identifying appropriate sources and locating reference needs; Take requests for reserve and inter-library loan books.
- Check materials in and out, maintain files of materials in circulation, and notify patrons when materials are available for pickup.
- Assist with preparation of written and visual promotional materials for flyers, press releases, and social media posts.
- May assist with library programming.
- Create visual library displays that promote literacy and programs.
- Repair torn pages and reinforce spines in damaged books; apply plastic jackets to books; replace damaged cases for audio and video materials; repair and maintain both circulating and reference materials and recommend items for replacement.
- Maintain the availability of library materials by shelving books and other materials, reading the shelves and organizing materials into their proper sequence.
- Co-manage social media for the Black Mountain Public Library.
- Perform other related duties as assigned.
Knowledge, Skills, Abilities:
- Ability to deal tactfully and courteously with the general public.
- Knowledge of books, magazines, and related materials available to the public.
- Knowledge of library routine and procedures.
- Knowledge of the operation of the library’s online catalog and various types of informational materials in the main or branch library.
- Skill in data entry into a computer and operating general office equipment.
- Ability to follow established procedures and to perform work requiring some detail.
- Ability to maintain effective working relationships with the general public.
