Primary Purpose of Position:
The State Library is seeking a dedicated and forward-thinking Lead Machine Technician to join our team! This position acts as the lead technician in the Machine Unit. It is responsible for the restoration of Digital Talking Book Machines (DTBM) and Braille eReaders returned by patrons.
This position provides technical support to patrons regarding Wi-Fi and Bluetooth connectivity of the DA2 Digital Talking Book Machine and Humanware Braille eReaders.
Key Responsibilities include but are not limited to:
- Serves as the main point of contact with the National Library Service (NLS) and NLS Multi State Centers to maintain a ready inventory of machine accessories, batteries and spare parts, and communicates frequently with NLS to remain up to date on machine repair and distribution procedures.
- Making substantial hardware repairs along with troubleshooting the cause and nature of software and battery issues.
- Utilizes the principles and tools of electronics repair (multimeter, soldering iron, screwdrivers, battery conditioner, pliers, etc.) to troubleshoot issues and restore Digital Talking Book Machines and Braille eReaders returned by patrons.
- Maintains machine parts and accessories inventory - ordering supplies from the National Library Service (NLS) and updating stock in ABLS library management system (KLAS)
- Receives shipments of machines, accessories and parts, verifying quantity and quality
- Coordinates a small team of volunteers to help with machine cleaning and sorting packing materials
- Provides technical support to patrons regarding Wi-Fi and Bluetooth connectivity of DA2 DTBMs and Humanware Braille eReaders.
- Supports Circulation Department with daily circulation tasks, including driving a 2.5-ton box truck to deliver mail to USPS.
Position/Physical Requirements:
- Typical work schedule is Monday-Friday, 7:30am-4:30pm.
- Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the subject's own body with or without reasonable accommodation.
- Work requires close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing; viewing a computer monitor; extensive reading; visual inspections involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes with or without reasonable accommodation.
- The position has significant email contact with National Library Service staff on supply and technical issues, and daily contact with the Machine Unit, Circulation Department, and other ABLS staff for general business purposes.
- This position also supports the Circulation Department with daily circulation tasks, including driving a 2.5-ton box truck to deliver mail to USPS.
- Must have a valid driver’s license issued from within the United States or be able to obtain one within 90 days of employment.
Website: statelibrary.ncdcr.gov
Twitter:@StateLibraryNC
Facebook:@StateLibraryNC
Knowledge, Skills and Abilities / Competencies
To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit.
Management Prefers:
- Demonstrated experience using tools and/or equipment necessary for electronics repair.
- Demonstrated experience using written and/or verbal communication skills to convey information.
- Demonstrated experience with computers, Microsoft Suite, and/or learning and adapting to new technologies.
- Demonstrated experience training staff and/or customers to use technology and/or equipment.
Minimum Education and Experience Requirements
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See of oshr.nc.gov/experience-guide for details.
Associate's degree in electronics from an appropriately accredited institution.
AND
one year of experience in the repair and maintenance of a variety of specialized electronic devices, preferably including some responsibility for circuit modification.
OR
an equivalent combination of training and experience.
Based on the nature of work performed, may require appropriate licensure by the governing board or commission.
Supplemental and Contact Information
Section/Unit Description:
The State Library of North Carolina – Accessible Books and Library Services (SNLC–ABLS) provides library programs and services to North Carolinians who cannot read standard print due to a visual, physical, or learning disability. The SLNC-ABLS is a part of the network of regional libraries operated by the Library of Congress National Library Service for the Blind and Print Disabled (NLS) that performs the functions of a public library. The library circulates 800,000 volumes annually to over 12,000+ eligible patrons through special deposit collections in libraries, hospitals, rest homes, and other institutions and the direct delivery of specially designed playback equipment and books and magazines in large print, Braille, and audio formats to individuals directly free of charge via U.S. Mail. The library manages a volunteer services program, records local North Carolina publications and magazines for circulation, publishes and distributes quarterly library newsletters, and sponsors reading and other library programs with support from the Friends of the SLNC-ABLS. SLNC-ABLS is committed to removing barriers to access and ensuring that collections and services reflect diverse perspectives.
Division Description:
The State Library of North Carolina provides exceptional library service and exceptional service to libraries, helping North Carolinians live more abundant and purposeful lives. The State Library enriches the lives of North Carolinians through access to information resources, strengthens communities through exceptional library services, and inspires and supports literacy and lifelong learning for all North Carolinians.
For more information visit:
Website: statelibrary.ncdcr.gov
Twitter: @StateLibraryNC
Facebook: @StateLibraryNC
Agency Description:
The North Carolina Department of Natural and Cultural Resources (DNCR)takes care of the things that people love about North Carolina. DNCR manages over 100 locations across the state, including 27 historic sites, seven history museums, two art museums, five science museums, four aquariums, 35 state parks, four recreation areas, dozens of state trails and natural areas, the North Carolina Zoo, the State Library, the State Archives, the N.C. Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the N.C. Land and Water Fund, and the Natural Heritage Program. The Department’s vision is to be the leader in using the state's natural and cultural resources to build the social, cultural, educational, and economic future of North Carolina. Everyone is welcome. For more information, please visit www.dncr.nc.gov. We encourage you to apply to become a part of our team!
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The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, pregnancy, gender identity or expression, sexual orientation, age (40 or older), disability, National Guard or veteran status, genetic information, political affiliation, or political influence.
We are an Employment Firststate, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace. DNCR supports pay equity for women, establish paid parental leave for birth, adoption, and foster care, and implement fair chance policies. Join a team that welcomes, values, respects and supports all members of our work community.
Application Process
Please watch our video here that walks you through each step of the application process.
Be sure to complete the application in full. Resumes may be uploaded with your application but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit. "See Resume" or "See Attachment" will NOTbe accepted.
Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application, to support your answers.
If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 5:00 PM on the closing date.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for the qualified applicants. The hiring process may take several weeks.
Degree/College Credit Verification
Degrees must be received from appropriately accredited institutions. Transcripts, and degree evaluations may be uploaded with your application. If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.govto learn more.
Veteran’s and National Guard Preference
Applicants seeking Veteran’s Preference must attach a DD Form 214, Certificate of Release or Discharge from Active Duty, along with the state application.
Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing.
Applicants who are former member of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22, along with the state application.
ADA Accommodations
Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DNCR is committed to the full inclusion of all qualified individuals. As part of this commitment, DNCR will ensure that persons with disabilities, or known limitations covered by the PWFA, are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.
Employment Eligibility It is the policy of the State of North Carolina and DNCR that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).
Sign On Bonus Eligibility
To be eligible for a sign-on bonus, the candidate must not have worked as a probationary, permanent, or time-limited employee in the last 12 months as an employee in North Carolina state government, including without limitation the judicial system, state executive branch agencies, and the university system, subject to the State Human Resources Act.
NEOGOV Technical Assistance
If you are having technical issues logging into your account or applying for a position, please review the Get Help/FAQ's information on the website. If you are still experiencing technical issues with your application, please call the NEOGOV Help Line at855-524-5627.
CONTACT INFORMATION:
N.C. Department of Natural and Cultural Resources
Division of Human Resources
Devyn Kirksey
109 East Jones Street
Raleigh, NC 27610
Phone: 919-814-6670
employment@dncr.nc.gov
