IT Instructional/Classroom Support Professional IPosition TypeStaffPosition EclassEP - EHRA 12 mo leave earningUniversity InformationLocated in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.Primary Purpose of the Organizational UnitLearning Technology and Client Services is committed to delivering responsive, high-quality, customer-oriented services, and support that fosters a productive and stable instructional, research and administrative operational environment for the students, faculty, and staff of UNCG. In support of this mission, Information Technology Services (ITS) provides the following services:
- Acquisition, implementation, management, and support of selected instructional, research, and business software applications, including enterprise-wide learning, research, and office use technologies
- Maintenance and support of technology equipped learning spaces, open-access computer labs and “TeleLearning” facilities
- Reliable internal and external ITS communication services, including web/mobile application development and support
- Computer hardware and peripheral device acquisition support, installation, and repair
- Training, consultation and direct client assistance for use of technology at UNCG
- Participation in campus-wide initiatives to assess and meet university information technology needs
The Learning Technology group is responsible for faculty training on the use of ITS approved software that is deployed on campus. The Learning Technology group is also responsible for research and design of new and emerging academic software applications, media production, instructional design, and classroom technology training for campus use.
Position SummaryLearning Technology and Client Services is committed to delivering responsive, high-quality, customer-oriented services, and support that fosters a productive and stable instructional, research and administrative operational environment for the students, faculty, and staff of UNCG. In support of this mission, provides the following services:
- Consulting, implementation, management, training, and support of selected instructional, research, and business software applications, including enterprise-wide learning, research, and office use technologies.
- Reliable internal and external ITS communication services; • Training, consultation and direct client assistance for use of technology at UNCG.
- Participation in campus-wide initiatives to assess and meet university information technology needs.
- Support of Instructional Support Network (ISN) initiatives.
- Minimum QualificationsEntry level with Masters; or Bachelors and 0 to 2 yrs experience; or equivalent education and experience.
- Additional Required Certifications, Licensures, and CertificatesPreferred QualificationsExperience (typically 1 –3 years) providing technology support in an information technology environment, and with using a support ticketing system.
- Experience working on cross-functional teams.
- A proven track-record in helping support enterprise-level technology projects or services.
- Strong interpersonal, verbal and written communication skills; the ability to explain computing concepts to non-technical staff.
- Experience using a systematic approach to troubleshoot and resolve customer problems.
- Experience with Instructional Design in an institution of higher-learning would be a plus.
- Direct experience with Canvas (or equivalent Learning Management Systems), Augmented and Virtual Reality, WebEx, iClicker, and/or ShareLink (or other screen sharing technologies) would also be a plus.
